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If you are a business customer and you call Spark on 0800 BUSINESS or 126, you’ll come through to our Business Specialists who can help you with your enquiry.

But you can still get support and advice from our website. Calls are not recorded and your number won't show up on any phone bills.

Counsellors write some notes about what you tell them. Calls may be chargeable from mobiles and the number will appear on your mobile bill. And emailing our counsellors gives you the space to say exactly what you want, in the way you want.

To call us free from the Channel Islands, try using a landline or phone box.

Or contact a counsellor online using 1-2-1 counsellor chat. If you go abroad and need to contact Childline, you might be charged.

This is where someone friendly will ask if you want to speak to a counsellor.

If you log in for a 1-2-1 counsellor chat online, you might wait a little while before being connected with a counsellor. We know it can sometimes be scary talking to counsellors. You might be unsure about what to say or how they'll react. They're a bunch of different people, some old and some young.

We do this to make sure that if you feel unsafe or at risk, we’re available to talk to you immediately.